Creating Lifelong Relationships with your Customers
Customer retention is critical to long term growth of any company. While there are many strategies for keeping your customers, we believe that treating them with respect and creating a partnership with them is one of the best approaches.
At MacKenzie, we work with our clients to create customized follow up programs that automatically sends personalized mailers to customers at strategic time periods/trigger events throughout the year. Each mailer features a different message – thanking customers for their purchase, reminding them of upcoming holidays or special event, and other traffic –driving communications. Each of these touch points are based on providing timely and relevant information to your customers.
Give us a call today to find out more about how we can create a personalized program for your customers.
How we help YOU with Customer Follow-up:
- Work with you to determine the best time and method to follow-up with your customers.
- Thank customers for initial purchase in order to show customer appreciation and the beginnings of a lifetime partnership.
- Create Service Reminder opportunities which add customer value and create a two way partnership with your customers.
- Introduce Coupons to your loyal customers to bring them back into your store and continue the relationship.
- Distribute Product Catalogs to keep your product top of mind with the customers and give “sneak peaks” into new product launches or “limited time only” offers.
- Send annual Birthday/Anniversary Cards since it is all about the CUSTOMER!